Shipping Policy
At Sum Bo Trading Limited, we are committed to delivering your mug products with care and efficiency. Here’s what you need to know about our shipping policy:
Domestic Shipping:
- We offer shipping services within Hong Kong for our domestic customers.
- Orders are typically processed and dispatched within 1-2 business days.
- Delivery times within Hong Kong may vary but are generally within 3-5 business days.
International Shipping:
- For international orders, we provide shipping to various destinations worldwide.
- International shipping rates and delivery times may vary depending on the destination country.
- Customers are responsible for any customs duties or taxes imposed by their country’s customs authorities.
Free Shipping:
- We may offer free standard shipping on orders over a certain amount. Please check our website for current free shipping thresholds.
Expedited Shipping:
- Expedited shipping options are available for customers who require faster delivery.
- Additional fees may apply for expedited shipping services.
Order Tracking:
- Once your order is shipped, you will receive a tracking number via email.
- You can track the status of your order using the provided tracking number on our website or through the shipping carrier’s website.
Shipping Address:
- Please ensure that your shipping address is accurate and up-to-date to avoid any delays or issues with delivery.
- We are not responsible for any incorrect shipping addresses provided by customers.
Customer Support:
- If you have any questions or concerns regarding shipping, please don’t hesitate to contact our customer support team at austen@sumbotrading.com. We’re here to assist you every step of the way.
At Sum Bo Trading Limited, we strive to provide exceptional service and ensure a smooth shipping experience for all our customers. Thank you for choosing Sum Bo Trading Limited for your mug products!